Frequently asked questions about troubleshooting common issues in BrizoConsol — data, connections, reports, and how to reach support.
Why isn't my data appearing correctly?
Work through the following checks in order:
- Go to Organisation Settings → Data Loading and trigger a manual sync to pull the latest data from your accounting system
- Confirm the correct group or entity is selected in the top-left dropdown — reports only show data for the currently selected organisation
- Check that your Reporting Month is set correctly in Organisation Settings → Organisation Details — if it is behind, recent periods will not appear
- Verify that the accounting system connection is still active and has not expired
If the issue persists after a manual sync, contact support with the entity name and the period affected.
Why can't I connect my accounting system?
Common causes and fixes:
Why do my consolidated figures look wrong?
If consolidated numbers don't look right, check the following:
- Entity currency — confirm each entity's currency matches its accounting system in Organisation Settings → Organisation Details. A mismatch is the most common cause of unexpected consolidated figures. See Multi-Currency Consolidation.
- Hierarchy position — confirm all entities are correctly positioned under their group in Global Settings → Organisation Hierarchy. Entities outside the group hierarchy are excluded from consolidation.
- Eliminations — check whether intercompany elimination rules are set up correctly under Intercompany → Elimination Rules (or an intercompany type such as Other Eliminations for manual entries).
- Data sync — trigger a manual sync from Organisation Settings → Data Loading to ensure all entities are up to date.
Why is a report showing no data or the wrong period?
- Check the Period Selector at the top of the report — it may be set to a period with no data yet
- Confirm the Reporting Month in Organisation Settings → Organisation Details is set to the latest available period
- Confirm the Fiscal Year Start Month is correctly set — an incorrect fiscal year start can cause periods to appear in the wrong year
- If the report is a custom report, check that the account mappings are complete
How secure is my financial data?
BrizoConsol uses industry-standard encryption and secure APIs to protect all data in transit and at rest. Access is controlled through role-based permissions, and sensitive information is never stored in plain text. For team access, use Organisation Settings → User Deployment to assign roles and manage permissions — never share your login credentials. See User Deployment.