Frequently asked questions about troubleshooting common issues in BrizoConsol — data, connections, reports, and how to reach support.

Why isn't my data appearing correctly?

Work through the following checks in order:

  • Go to Organisation Settings → Data Loading and trigger a manual sync to pull the latest data from your accounting system
  • Confirm the correct group or entity is selected in the top-left dropdown — reports only show data for the currently selected organisation
  • Check that your Reporting Month is set correctly in Organisation Settings → Organisation Details — if it is behind, recent periods will not appear
  • Verify that the accounting system connection is still active and has not expired

If the issue persists after a manual sync, contact support with the entity name and the period affected.

Why can't I connect my accounting system?

Common causes and fixes:

Cause What to do
Expired OAuth access token Re-authorise the connection from Organisation Settings → Data Loading
Incorrect credentials Log in to Xero, QuickBooks, MYOB, or Zoho Books directly to confirm your credentials are valid
OAuth permissions not granted Ensure you approved all requested permissions during the authorisation flow
Network or firewall restriction Check that your network allows outbound connections to brizoconsol.com
Why do my consolidated figures look wrong?

If consolidated numbers don't look right, check the following:

  • Entity currency — confirm each entity's currency matches its accounting system in Organisation Settings → Organisation Details. A mismatch is the most common cause of unexpected consolidated figures. See Multi-Currency Consolidation.
  • Hierarchy position — confirm all entities are correctly positioned under their group in Global Settings → Organisation Hierarchy. Entities outside the group hierarchy are excluded from consolidation.
  • Eliminations — check whether intercompany elimination rules are set up correctly under Adjustment → Auto Eliminations or Manual Eliminations.
  • Data sync — trigger a manual sync from Organisation Settings → Data Loading to ensure all entities are up to date.
Why is a report showing no data or the wrong period?
  • Check the Period Selector at the top of the report — it may be set to a period with no data yet
  • Confirm the Reporting Month in Organisation Settings → Organisation Details is set to the latest available period
  • Confirm the Fiscal Year Start Month is correctly set — an incorrect fiscal year start can cause periods to appear in the wrong year
  • If the report is a custom report, check that the account mappings are complete
How secure is my financial data?
BrizoConsol uses industry-standard encryption and secure APIs to protect all data in transit and at rest. Access is controlled through role-based permissions, and sensitive information is never stored in plain text. For team access, use Organisation Settings → User Deployment to assign roles and manage permissions — never share your login credentials. See User Deployment.
Who can I contact for support?

You can reach the BrizoConsol support team in two ways:

When contacting support, include the entity name, the period affected, and a description of what you expected to see versus what you are seeing. A screenshot is also helpful.